Avis always strive to make sure you have a hassle and stress free rental, but things don't always go to plan. This is where our dedicated Customer Service team is available to help you with any issue you may have experienced during your rental.

All you need to do is contact our Customer Service team on the details below and quote your rental agreement or reservation number. This is so that we can recall your rental details on our system.

If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
We will aim to resolve complaints within:

* 5 working days – if the rental took place within Romania and the complaint is not related to a dispute about damage charges.
* 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.
* 30 calendar days – if the complaint relates to a dispute about damage charges, this is to ensure we get specialist assistance for queries of this nature.

Copy Invoice
If you would like a copy of your invoice, it is most convenient to get a copy of your invoice via email by contacting us at customerservice@avis.ro or by calling us on 004 021 2104344.

Contact our Customer Service team on:

Opening times: Mon - Fri 09:00 - 17:00
Tel: 004 021 2104345
Email: customerservice@avis.ro

Independent review bodies

At Avis we take our Customer Service very seriously and we would like to let you know that we are a member of the European Car Rental Conciliation Service (ECRCS), who will independently review disputes at no extra cost to you.
We hope that we have resolved your query to your satisfaction. However, if you are still unhappy with our response, we will forward your dispute to the ECRCS within 30 days.
For more information about ECRCS, click here.

Click here to read The European Consumer Guide to Car Rental
Click here to read the Overview Rental Contract “Terms and conditions”